Pitch and Chip House FAQs

Q: When is the latest Vacation Rental insurance can be purchased?

A: This insurance can be purchased up until the final trip payment is made or 30 days prior to arrival, whichever comes first.

Q: Why is there a deadline for checkout times and why aren't guests allowed to stay longer?

A: Cleaning rooms, condos, homes and resorts between guests is a big job. It can take many hours to make a place spic and span. Housekeepers need to know they can start immediately upon departure of a guest to a unit fully clean before the next guest arrives. Staying late disrupts the cleaning schedule. In fact, housekeepers are not allowed to commence cleaning if a guest is not fully out of the property. On occasion, however, when the next guest is not scheduled for immediate arrival, a unit may be available for late checkouts for which there is a charge because staff time is required to coordinate the prior cleaning, confirm a unit is ready and to arrange for entry.

Q: What are the Rules for Guests?

A: Click here to see our written terms and conditions of rental. There are some important rules of course, but in general we ask that guests comport them selves in quiet, safe and unselfish manner and that they respect the property and the area with respect. Visit Sunspot Rules to read more...